Refund and Returns Policy

At Wind Horse UAE, we are committed to providing reliable products and clear after-sales support. Please review the following refund, return, and warranty terms.

Refund Eligibility

  1. Defective Products: If you receive a defective product, please report the issue within 30 days of receipt. After inspection and confirmation of the defect, the product may qualify for repair, replacement, or refund.
  2. Proof of Purchase: A valid order number or purchase receipt is required for all refund, return, and warranty requests.

Warranty Coverage

  • Lithium Battery: 6 months warranty from the date of purchase against manufacturing defects.
  • Lead-Acid Battery: 3 months warranty from the date of purchase against manufacturing defects.
  • Motor: 180 days warranty from the date of purchase against non-human quality faults.

Warranty coverage applies only to confirmed manufacturing or product-quality defects. Damage caused by misuse, accidents, external impact, water ingress, unauthorized modification or repair, improper charging, over-discharge, high-temperature exposure, normal wear and tear, or failure to follow product instructions is not covered.

Return and Claim Process

  1. Contact Us: Send your order number, a clear description of the issue, and supporting photos or videos via WhatsApp or email.
  2. Inspection: Our service team will inspect the product to determine the cause of the issue and confirm eligibility.
  3. Resolution: Once approved, we will arrange the applicable repair, replacement, or refund. Approved refunds will be returned to the original payment method within 7–10 business days.

Exceptions

  • Normal wear and tear, misuse, accidental damage, punctures, tire wear, and consumable parts are not covered.
  • Any product-specific exclusions or conditions shown on the relevant product page also apply.
  • Products returned without prior approval may not be accepted.

Contact Information

  • Telephone / WhatsApp: +971 54 577 8825
  • Email: windhorseuae@gmail.com
  • Shop Address: Shop GB30, Ground Floor, Dragon Mart 2, Dubai, UAE.

For questions regarding returns, refunds, or warranty service, please contact our team before returning the product.